Terms and Conditions


Company Information

The website is operated by Rumana Health Limited and is a company registered in England and Wales (company registration number: 5422779), registered office is 41 Knaith Close, Yarm, TS15 9TL. Our registered VAT number is 111 7260 57.

Unless otherwise state RH, we or us will be used to refer to Rumana Health throughout the Terms and Conditions and Privacy Statement. If you would like to ask us anything about our products or services, the website, terms or conditions or otherwise, click here to contact us. [link]

Terms and Conditions for the Website

These website terms and conditions ("Website Terms") apply to your use of the Rumana Health website at www.rumanahealth.com (the "Website"). You must read these Website Terms carefully, and we recommend that you print and keep a copy for your future reference. By accessing, browsing, using or registering with the Website, you confirm that you have read, understood and agree to these Website Terms in their entirety. If you do not agree to these Website Terms in their entirety, you must not use this Website.
 

Using this Website

You must only use this Website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the Website.

You may use, download and print content on the Website solely for your own personal use or internal business purposes. Other than for your own personal use or internal business purposes, you may not without our prior written consent:

·         copy, reproduce, use or otherwise deal with any content on the Website;

·         modify, distribute or re-post any content on the Website for any purpose;

·         reproduce, crawl, frame, link to or deep-link into this Website on or from any other website;

·         use the content of the Website for any commercial exploitation whatsoever.


If you are a corporate customer and would like to request permission to use photography or other content from our website for corporate use, please contact us on 0845 680 1424.

Use of this Website from outside the UK

Except where otherwise specified on this Website, the materials on this Website are displayed solely for the purposes of promoting Rumana Health products and services available in the UK. However we do accept orders outside of the UK subject to customs, legal, regulatory and certain practical restrictions. Those who choose to access this Website from locations outside the UK or place orders for delivery to locations outside the UK are responsible for compliance with local laws if and to the extent local laws are applicable

Password/account security

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Rumana Health shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

Ownership of rights

All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to Rumana Health Limited.
If you acquire any copyright or other intellectual property rights in the Website (whether by operation of law or otherwise), then you agree to assign those rights to us (including any rights you may have in user generated content that you submit through the Website) on a worldwide basis absolutely to the fullest extent permitted by law. You will also unconditionally and irrevocably waive any and all moral rights you acquire in or to the Website.

You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Website.

Accuracy of content


To the extent permitted by applicable law, Rumana Health disclaims all representations and warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party.
The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of Rumana Health.

Damage to your computer or other device

Rumana Health uses reasonable efforts to ensure that this Website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this Website (including any content on it or any website accessible from it) will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use the Website safely and to screen out anything that may damage or harm your computer or other device. Except where required by applicable law, Rumana Health shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the Website.

Links to other websites

We have placed links on this Website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. Except where required by applicable law, Rumana Health cannot accept any liability in respect of the use of these websites.

Exclusions of liability

We exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. We accept no liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these Website Terms or your use of the Website.

Except to the extent required by applicable law, Rumana Health shall not be liable to any person for any loss or damage which may arise from the use of or reliance on any content or information displayed in or on this Website. We recommend before embarking on any advice on health or wellbeing is first checked with your doctor.

These exclusions shall be governed by and construed in accordance with English law. If any provision of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Nothing in these Website Terms shall exclude or limit our liability for personal injury or death caused by our negligence. We recommend you consult your doctor before embarking on any changes to your health. In addition, these Website Terms shall not limit or exclude any other liability that we are not permitted to limit or exclude under applicable law.

Other legal notices

There may be legal notices on other areas of this Website which relate to your use of the Website, all of which will, together with these Website Terms and our Privacy Policy (and, where applicable, the Terms and Conditions of the Clinic, of General Sale of Goods and Corporate Sales) govern your use of this Website.

Third party rights

Only you and Rumana Health shall be entitled to enforce these Website Terms. No third party shall be entitled to enforce any of these Website Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

Entire Agreement

These Website Terms (including, and where applicable, the Terms and Conditions of the Clinic, of General Sale of Goods and Corporate Sales)  set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.

Law, jurisdiction and language

Any matter that arises out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.

Changes to these Website Terms

We reserve the right to change and update these Website Terms from time to time and recommend that you revisit this page regularly to keep informed of the current Website Terms that apply to your use of the Website. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms.
 

Terms and Conditions for the Clinic

Appointments

Please allow plenty of time to get to your appointment so that you arrive in time and don’t feel stressed! Should you arrive too late then please accept a reschedule so that we can fully carry out your planned treatment and not hold up the following patients. There may be a charge for a reschedule.

Please provide us with a minimum of 48 hours notice should you wish to change your appointment, so that the time can be offered to another patient. If notice is not given, sadly we do have to make a full charge for the allocated time.

In the case of a genuine emergency we reserve the right to use our discretion in waiving the charge. In the event of other cancellations, we will endeavour to fill the time allocated to you with another patient; however, we reserve the right to make a full charge for the time lost.

Health Programmes

Health programmes run for a minimum term of 12 months.

If for any reason you wish to discontinue a health programme within the 12 month period then a final settlement is required whereby you will be charged full fees for any treatments taken, at the current chargeable rates plus a cancellation fee of £15 less any payments made.

For any outstanding payments we send two reminder letters and then we place the account in the hands of a debt collecting agency and you will be charged directly for their fees.

Prescriptions

During the course of your treatment you will be prescribed nutritional and herbal products which are not included in the consultation price. Since treatments are individually tailored, it is not possible to give absolute costs; however we do recommended you budget between £30-50/month.

In certain circumstances intensive treatments will be recommended which require the use of many herbs and supplements. Depending on the individual programmes these can range anything from £50 to £150.

If you have budgetary limits then please discuss these with your practitioner.

All products recommended are selected from suppliers that offer the highest quality of natural, organic products as close to food source as possible. However, we cannot be responsible for the quality control of third party supplements.

 

Terms and Conditions of General Sale of Goods

 

Product and service descriptions
We have taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly described. However, when ordering products or services through the Website, please note that:

 

·         orders will only be accepted if there are no material errors in the description of the goods or services or their prices as advertised on this Website;

·         all prices are displayed in pounds Sterling inclusive of UK VAT where applicable unless expressly indicated otherwise

·         packaging may vary from that shown on the Website

·         the weights, dimensions and capacities shown on the Website are approximate only

·         all items are subject to availability. We will inform you as soon as possible if the product(s) or service(s) you have ordered are not available and we may offer alternative product(s) or service(s) of equal or higher quality and value.

·         all website downloadable products are available immediately after payment has been received

 

Acceptance of your order
Please note that completion of the online checkout process does not constitute our acceptance of your order. Our acceptance of your order will take place only when we dispatch the product(s) or commencement of the services that you ordered from us.

If you supplied us with your email address when entering your payment details (or if you have a registered account with us), we will notify you by email as soon as possible to confirm that we have received your order.

All products that you order through the Website will remain the property of Rumana Health until we have received payment in full from you for those products.

During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed. Please note that we will collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy Policy.

All card payments are subject to authorisation by your card issuer and we take payment when we accept your order shortly before dispatch. If your payment is not received and you have already received the products you ordered from us, you must pay for the products or return those products to us in accordance with reasonable return instructions that we provide to you and in the same condition that you received them at your own expense. If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order.

International Delivery

Payment - Purchases will be made in pounds Sterling. International credit card providers or banks will determine the exchange rate and may add an additional processing or administration charge in relation to such payment which international credit card holders will be liable to pay.

 

Your right to cancel
If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order within seven working days following your receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen’s Advice Bureau if you are in the UK).  If you are a non-EU customer we will offer you a “goodwill” return right within 14 days.

 

Other important terms
We may update or amend these General Terms and Conditions of Sale from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website.


These General Terms and Conditions of Sale supersede any other terms and conditions previously published by us and any other representations or statements made by us to you, whether oral, written or otherwise.

You may not assign or sub-contract any of your rights or obligations under these General Terms and Conditions of Sale to any third party unless we agree in writing.

We may assign, transfer or sub-contract any of our rights or obligations under these General Terms and Conditions of Sale to any third party at our discretion.

No relaxation or delay by us in exercising any right or remedy under these General Terms and Conditions of Sale shall operate as waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing.

If any of these General Terms and Conditions of Sale are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these General Terms and Conditions of Sale shall remain in full force and effect.

Only you and we shall be entitled to enforce these Terms of Sale. No third party shall be entitled to enforce any of these Terms of Sale, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

These General Terms and Conditions of Sale are governed by English law. In the event of any matter or dispute arising out of or in connection with these General Terms and Conditions of Sale, you and we shall submit to the exclusive jurisdiction of the English courts.

 

Terms and Conditions of Corporate Sales

 

Fees and expenses

The consultant may invoice the Client for the Consultancy Services at the time of booking for the agreed fee and at the time of booking a deposit of 10% of the agreed fee shall become immediately payable.

All charges payable by the client shall be paid within 30 days after the receipt by the Client of the Consultant's invoice.

The charges payable under this agreement are exclusive of VAT which shall be paid by the client at the rate and in the manner for the time being prescribed by law.

If any sum payable under this agreement is not paid within 7 days after the due date then (without prejudice to the Consultant's other rights and remedies) the Consultant reserves the right to charge interest on such sum on a day to day basis (as well after as before any judgement) from the date or last date for payment thereof to the date of actual payment (both dates inclusive) at the rates prescribed in the Late Payment of Commercial Debts (Interest) Act 1998 or any amendments thereto. Such interest shall be paid on the demand of the Consultant.

In the event of a cancellation made between 30 and 14 days before the projected commencement of the Consultancy Services a cancellation fee of 60% of the agreed fee will be made to the Consultant. If cancellation occurs between 13 days before and up to or after the commencement of the provision of the Consultancy Services the client shall be liable to pay the full amount of the agreed fee.

If the client postpones the requirement for Consultancy Services within 30 days of the agreed commencement of the provision of those services, a penalty charge of 40% of the agreed fee shall be payable in addition to all other fees payable under this agreement.

 

Client's obligations

The client shall:

Make available to the Consultant such office and secretarial services as may be necessary for its work under this agreement.

Ensure that its employees co-operate fully with the Consultant and the Consultancy Participants in relation to the provision of the Consultancy Services; and

Promptly furnish the Consultant with such information and documents as it may reasonably request for the proper performance of its obligations hereunder.

Consultant's obligations

The Consultancy Materials will, so far as they do not comprise material originating from the Client, its employees, agents or contractors, be original works of authorship or works which the Consultant is entitled to utilise and the use or possession thereof by the Client or the Consultant will not subject the Client or the Consultant to any claim for infringement of any proprietary rights of any third party

The Consultancy Services will be provided in a timely and professional manner and in accordance with the time schedules reasonably stipulated by the Client, will conform to the standards generally observed in the industry for similar services and will be provided with reasonable skill and care.
 

Ownership of project materials

In the absence of agreement to the contrary all property, copyright and other intellectual property rights in the Consultancy Materials shall remain the property of the Consultant.
 

Notices

All notices which are required to be given hereunder shall be in writing and shall be sent to the address of the recipient set out in this Agreement or such address in England as the recipient may designate by notice given in accordance with the provisions of this Clause. Any such notice may be delivered personally or by first class pre-paid letter or facsimile transmission and shall be deemed to have been served if by hand when delivered, if by first class post 48 hours after posting and if by facsimile transmission when despatched.
 

Force majeure

Neither party shall be liable for any delay in performing any of its obligations under this Agreement if such delay is caused by circumstances beyond the reasonable control of the party so delaying including (in the case of the Consultant) delay or failure on the part of its suppliers to provide materials required for the provision of the Consultancy Services and such party shall be entitled (subject to giving the other party full particulars of the circumstances in question and to using its best endeavours to resume full performance without avoidable delay) to a reasonable extension of time for the performance of such obligations.
 

General

The Consultant is an independent contractor and nothing in this Agreement shall render it an agent or partner of the Client and the Consultant shall not hold itself out as such. The Consultant shall not have any right or power to bind the Client to any obligation. This Agreement constitutes the entire understanding between the parties concerning the subject matter hereof and shall be governed by and construed in accordance with the laws of England. No waiver or amendment of any provision of this Agreement shall be effective unless made by a written instrument signed by both parties. Each provision of this Agreement shall be construed separately and notwithstanding that the whole or any part of any provision may prove to be illegal or unenforceable the other provisions of this Agreement and the remainder of the provision in question shall continue in full force and effect.
 

Entire agreement

This Agreement is the complete and exclusive statement of the agreement between the parties relating to the subject matter of the Agreement and supersedes all previous communications, representations and arrangements written or oral. The printed terms and conditions of any purchase order or other correspondence and documents of the Client issued in connection with this Agreement will not apply unless expressly accepted in writing by the Consultant.
 

Governing Law

This Agreement shall be construed and governed by the Laws of England and Wales.
 

Privacy POLICY

 

Data Protection Act 1988 (‘the Act’)

We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data.
 

Children

We do not and will not knowingly collect information from any unsupervised person under the age of 18.  If you are under the age of 18, you must not use this Website or submit any personal data to us unless you have the consent of, and are supervised by, a parent or guardian.
 

Data we collect about you

In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details. We will store this data and hold it on computer or otherwise.
 

How we use this information

·         To register you with our website and to administer it.

·         For assessment and analysis, e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.
 

If you do not want us to use data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.  

We do not disclose, sell or pass on any information we hold about you to other people or third parties.
 

Cookies

This Website uses cookies to collect information about you.  Cookies are small data files which are placed on your computer or other device by this Website and which collect certain personal data about you.  This enables us to tailor our service offering (including the Website) to provide you with products and services which are more relevant to your individual tastes.  You may change your website browser settings to reject cookies, although please note that if you do this it may impair the functionality of this Website. Our cookies do not store any personal information relating to you or your credit cards. For further information about cookies, including how to refuse cookies, please visit www.allaboutcookies.org.

Security

We use Internet standard encryption technology ("SSL" or "Secure Socket Layer" technology) to encode personal data that you send to us when placing an order through the Website. To check that you are in a secure area of the Website before sending personal data to us, please look at the bottom right of your website browser and check that it displays an image of a closed padlock or an unbroken key

However, please note that whilst we take appropriate technical and organisational measures to safeguard the personal data that you provide to us, no transmission over the Internet can ever be guaranteed secure.  Consequently, please note that we cannot guarantee the security of any personal data that you transfer over the Internet to us.

If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session for your security. In addition we recommend that you take the following security measures to enhance your online safety:

·         Keep your account passwords private. Remember, anybody who knows your password may access your account.

·         When creating a password, use at least 8 characters. A combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal data that can be easily obtained. We also recommend that you frequently change your password. You can do this by going to ‘My Account’ and clicking ‘Change name, email or password’,

·         Avoid using the same password for multiple online accounts.
 

Your rights

You have the following rights:

·         the right to ask what personal data that we hold about you at any time, subject to a fee specified by law (currently £10);

·         the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge; and

·         the right to opt out of any marketing communications that we may send you.

If you wish to exercise any of the above rights, please contact us using the contact details specified above.  However, if you wish to unsubscribe from e-mail marketing communications that we send you, you can most easily do this by clicking on the unsubscribe link at the bottom of any e-mail newsletter we have sent to you.

"Expressing my true self and owning my state of wellbeing. Being natural and getting healthy is a part of my life."

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